Speaking to Experience: What everyone (else) needs to know about marketing to millennials

By Estelle Pin – Millennial-in-chief, Boost! Collective

Here at Boost! Collective, we are dedicated to telling the powerful stories that allow our clients to engage deeply and meaningfully with their audiences. For us, it’s all about human-to-human communications. Whether our clients sell software or soft drinks, we use narrative to connect an idea to an emotion which inspires audiences – customers, employees, investors etc. – to act.

Stories are as old as time

We already know that this works well to target pretty much every audience: stories are not only the most memorable and persuasive way to plant your product in the minds of your consumer in modern day, they’ve existed in society as a way to instill values and interests since the dawn of human communication. While the oral traditions that housed the epic poems of Homer served to fill nights lit only by firelight, they also served to covertly express the ideals of each time; then, an emphasis on strength of mind and body, a focus on exploration, and even an endorsement of certain political or national affiliations (Greeks were clearly superior to all others…).

MIllennials

Later, the stories of Dickens and Wilde instilled values of aestheticism and post-industrial morality. Today, the story tellers aren’t just vetted published authors—they’re the friends on your Facebook feed, the contributors at online magazines like xoJane and HelloGiggles, even the Instagram food bloggers and amateur Vine celebrities like Thomas Sanders, whose 7-second stories have over 5 billion views, with 7.5 million subscribed followers.

Everyone is a storyteller

So real quick, let’s talk about this. Every time your friend posts a picture of their favorite breakfast at the mom and pop shop in town, they’re not only providing free traditional advertising, they’re creating a story within the context of their life: their daily routine becomes a part of your narrative paradigm.

MillennialsTake for example your foodie Instagram friend. When her picture shows up on your feed, subconsciously your mind fills in the whole story: ‘my Hindu friend Sara took Mark, the cute engineer at her work, out to breakfast here and it looked so delicious— especially since they got to sit outside on that gorgeous sunny day last week’. When it comes to marketing in general, that works much better than a random picture of (an admittedly beautiful) lunch in a place you’ve never been with traditional advertisement text underneath it, randomly generated on your Facebook feed.

Besides the fact that 84 percent of Millennials say user-generated content has at least some influence on what they buy, the previous statement also creates an image, an experience that the reader invests in. Because who doesn’t want that experience, the beautiful lunch with the object of your affection on a sunny day?

Storytelling for millennials

So, if stories are pervasive and an already well-established format for marketing—that we know works for everyone– why bother focusing especially on their effectiveness with millennials? Well, the truth is—because really, storytelling is the only thing that works here. Millennials are quickly outnumbering everyone else and while their purchasing power is an estimated 1.68 trillion dollars, conventional marketing not only fails to engage them—it alienates a generation that wants to feel involved and informed, not just marketed to. And let’s get something straight, storytelling as we’re using it here doesn’t mean your ‘once upon a time’, ‘beginning, middle, end’, ‘character growth’ model of storytelling. It means creating an image, a scene, a moment, that your customer sees, identifies with, and subconsciously pursues. While everyone wants the lunch scene with the friend, millennials are the generation that will look at your traditional advertising, the picture of lunch with advertising text underneath it, and think ‘that’s desperate, that’s cheap, that’s not me.”

While life-stage advertising has always worked for other generations, millennials don’t measure their lives or their success by life-stages. When you’re marketing to the first generation that doesn’t see owning a house or owning a car as a self-marketing accomplishment in and of itself, how do you convince them that the car has value, that the house has value? These aren’t things we had to do with other generations—baby boomers and gen-Xers already just knew that these things had value.

Persuading millennials

The answer is storytelling and catering to an emphasis on experience. If your audience won’t agree with the basic premise that owning a house will be an accomplishment for them, you’re going to be more successful painting an experience. ‘It’s raining outside, and you’re sitting at your kitchen table. This house smells like you, like the laundry detergent your mom always used, that you use out of habit, that reaches every corner of your home on laundry days. The walls are the same blue you fell in love with in college but could never paint your studio apartment walls because it wasn’t yours. Tonight, you’re having guests for dinner, because you have a dining room for the first time in your life and these are the experiences you’ve been looking forward to.” That is why a millennial buys a house.

MillennialsThe Coca-Cola Company is an example of a company that has understood the need to change its approach. Polar bears and Santa Clause don’t sell name recognition like they used to. But if you look at new advertising campaigns, like #shareacoke, or any of the ads that play before movies in your local movie theaters, animations of polar bears have been replaced with vignettes of beach-side bonfires and heartwarming moments of intimacy between father and son. Small relatable stories like these make Coca-Cola essential to an experience, and when your coke tells you to “share a coke with Emily”, you become not only invested in the product, but invested in an experience that’s been painted in your mind.

While we are excited to share the benefits of storytelling as an effective marketing tool, the truth is that with millennials especially, there really isn’t any other choice. Conventional marketing goes as far as to alienate a generation that’s become skeptical of commodity culture, and brand recognition doesn’t do the work that it used to for well-established companies.

Using storytelling to create a future memory for a new business

By Janinne Brunyee and Jacqueline Koch

At Boost!, we believe that storytelling is about getting to the core of an organization’s value proposition, and developing narratives that simply and compellingly relate “the story” to customers, prospects, investors, media, employees and others in a way that inspires them to action.

While storytelling is appropriate for organizations at all stages of their lifecycle, it can be a particularly powerful tool for new-to-the world organizations who need to create a compelling vision – a future memory – that people see themselves in and want to support.  For these young organizations, a well-written storyline can be the foundation for attracting investors, engaging and vetting employees, and guiding all planning and development activities pre and post-launch.

Boost! CollectiveThe Boost! team recently completed a Collective Storytelling exercise for RIZE, a pre-startup in Seattle that aims to be a place where women ‘lead and learn.’ A key component of the final RIZE storyline is the future memory – starting with an article that describes what founder Erica Atnip hopes RIZE will be at launch. Then, a second article describes the vision for RIZE five years on. Both of these articles are a powerful illustration of how a narrative approach can be used to engage key audiences – investors, landlords, employees and clients – in a powerful and deeply personal way and invite then to join the RIZE movement.

 

Article 1:   In the beginning

PUGET SOUND BUSINESS JOURNAL – SPECIAL EDITION, WOMEN IN BUSINESS

Dancing toward empowerment: teaching women to lead one step at a time

Presidential candidates Donald Trump and Hillary Clinton were oil-and-water when the political discussion turned to the empowerment of women. And it was during the early stages of the 2016 campaign trail when the outlook on gender equality took an even more confusing turn not just in televised debates, but also in the news. A CNN report declared a “stunning” lack of women in corporate leadership roles worldwide. In a study of 22,000 companies in 91 countries, half had no female top executives. Within days, by contrast, the New York Times highlighted a study that found companies with women in at least 30 percent leadership positions adds 6 percent to a company’s net profit margin.

How does our society reconcile these two very divergent narratives of women’s roles in business? Exploring how women fare in the corporate landscape of the Puget Sound led this reporter to an unexpected destination: a dance studio.

Inside a brightly lit converted warehouse, a group of tween girls stake their claim on giant cushions stacked in the communal social area. They are busy giggling and chatting. Laptops littered about, they simply hang out as much as they work on getting ahead on school assignments while waiting for dance class to start. To look at them, gender issues in the workplace might not the first topic that comes to mind. That changes as soon as 12-year-old Alexandra Collins explains why she’s here.

“I’m learning tango,” she said, “but if you ask my mom, I’m learning to be a leader.”

Taking leadership from the dance floor and into the classroom, the sports team or the executive suite may be a leap for some. Not for Erica Atnip, who just opened RIZE where she is teaching girls and women to be lead tango dancers.

“I started as a follower just like everyone else,” explained Atnip, a professional dancer and instructor. “But when I started to lead, it changed everything.”

Atnip sees a direct link between women’s role in social dance and in society. The experience of leading in dance places girls and women in a decisive role, requiring them to move powerfully and solidly, readily translates to other aspects of their lives. She describes the transformation she observed repeatedly when teaching girls from different cultural and socio-economic backgrounds.

“When they begin referring to themselves as leaders, taking on the responsibility of making decisions, it is dramatic to see how quickly their confidence soars. Their ability to advocate for themselves and their emotional well-being grows stronger,” she noted.

Atnip points to a growing body of neuroscience research on the mind body connection, clearly indicating how much of our leadership behavior is actually embodied.

Parents noticed too. “My daughter discovered her voice, confidence in her ability and soon it was reflected in her attitude toward learning at school,” said Marine Nyugen, whose daughter, Natalie has been enrolled with Atnip for three years, following her from one teaching venue to another. “To learn to be fearless is the most valuable lesson my daughter will ever learn.”

RIZE was borne from Atnip’s rise through the world of professional dance which was brought to a suddenly halt when she was struck by a minivan.

“I was suddenly focused solely on healing from a traumatic brain injury, broken bones, and torn ligaments,” she recalled. “I glimpsed a path to make myself and others stronger – in body, mind and soul – through dance and the determination to pursue this model of teaching in a much bigger way.”

The model doesn’t end with dance. RIZE offers a range of classes that push girls and women beyond traditional roles. A play area is open to young tots while mom takes yoga. In the back of the space, the faint sound of tools clanking against concrete can be heard. It’s the auto shop where Atnip’s vision for the center evolved from teaching vocational skills to creating a small business opportunity. The idea has been well received by RIZE clients and shop customers.

Two teen girls and a middle-aged woman assist Mose Barrera, who owns her own auto repair shop in West Seattle but is spearheading the effort to teach car maintenance to RIZE members.

Whitney Dillon, 44, wears faded overalls and steps aside to grab a water bottle. She explains that she is learning how to change the oil on her own car at RIZE to save money after a financially devastating divorce. “My husband used to do it for us, and there’s no reason I can’t, I want to save money and there’s no reason to rely on other people to do it,” she said.

“My vision is to empower girls and women wherever they are in their lives,” Atnip added. “I want RIZE to show them that all paths are open to them and to reinforce their confidence to move forward in any direction they choose.”

 ARTICLE TWO: RIZE – four years on

SEATTLE METROPOLITAN MAGAZINE

Leading on the dance floor to take the lead in the boardroom

Bright light streams through a large airy room in a South Lake Union collective workspace. It’s Saturday morning and a professional development workshop is about to begin. Hot coffee and snacks are on offer for two dozen participants who start to trickle in. Two women move about the room, organizing the space. But instead of lining up tables and chairs, placing pads and pens, and passing around projector handouts, they are moving furniture out of the way, to the edge of the room and clearing the floor. An iPod is plugged into the sound system and tango music fills the air.

“This is a fun, engaging and effective way to work with business women who want to sharpen their leadership skills,” says Erica Atnip. The founder of RIZE, a women’s empowerment hub in Georgetown will be spearheading the workshop, which boils down to an unconventional and intensive tango lesson. “We call it ‘Lead In,’ and it empowers women through movement and dance.”

It’s a time-worn adage: It takes two to tango. Building on this premise, Atnip believes leading in tango offers women a lot of important lessons that translate into other parts of their lives.

The Lead In workshop is an extension of dance classes offered at RIZE, launched in 2016. RIZE, hailing itself as a place “where women learn and lead,” provides an eclectic mix of training that goes beyond the dance floor and yoga studio to an adjoining auto shop and carpenter’s workshop.

“The entire project was borne of the idea that women are powerful, can take any direction they choose, but they also needed a safe space to explore their options,” Atnip explained. Tango, with an emphasis on putting women in the lead role, was a core offering when RIZE Center first opened its doors. “As a teacher, I discovered how powerful and natural it was to be in the role of the leader and I saw the way it transformed my students. And the research on neuroscience, movement and leadership was confirming what I was witnessing in my own studio.”

Social dance has been used in cities across the United States in the effort to address social issues. In LA’s most violent cities for example, ballroom dance classes are teaching troubled youth empathy. And the results are tangible. In a 2014-2015 survey of L.A.-area school principals, 66 percent reported an “increased acceptance of others” among their student bodies, while 81 percent of students said they treated others with more respect, following the program.

“[Dance] is incredibly effective in terms of social-emotional development and in terms of being able to incorporate kids from different backgrounds, different ethnicities, different social backgrounds and have them do something common,” said Rob Horowitz, the associate director of the Center for Arts Education Research at Columbia University’s Teachers College.

Tango lessons as a professional development model might raise eyebrows. Yet Seattle is a town that supports two trapeze arts schools, so it’s not surprising that the Lean In workshop has raised considerable interest.

“We’ve booked workshops across the city every weekend for the next eight months,” explains Atnip. She points to an additional benefit the workshop offers, not to the participants themselves, but to girls in underserved communities: 20 percent of all registration fees go toward scholarships at RIZE. “I tell everyone who signs up that Lead In comes with strings attached, in a positive way. We’ve raised enough money to date to help more than 200 middle school girls. It’s about women supporting women—of all ages— and it’s a great way to pay it forward.”

 

 

Inside LinkedIn’s Content Strategy

By Janinne Brunyee

Participants on the *Digital Innovators’ Tour got to experience LinkedIn’s brand new building in SOMA which is the startup mecca in downtown San Francisco. In spite of having moved in only four weeks ago, our LinkedIn host, Jessica Chan, who is responsible for business and strategy, seemed right at home in the bright and creative space.

In addition to a mini tour of the building, participants also got a tour of LinkedIn’s evolving content strategy. According to Chan, the key goal is to provide content on LinkedIn that helps make them more effective at the job they are in today.

LinkedIn

Inside LinkedIn’s content strategy

“Early on, we started working with a wide range of publishers spanning a range of topics and tried to get their content into our ecosystem. The challenge was how to surface this content to our members,” she said.

The team then started looking at how they could segment the content into categories that they could encourage members to follow. For example, TechChrunch content was channeled into a technology channel.

According to Chan, this was not a scalable way of surfacing content which led to the birth of LinkedIn’s “relevance teams’ – groups of engineers who parse through the content and surface it to members.

“For this to be effective, we need members to tell us what industry they are in, what content they are interested in etc.,” she said.  “That ties into the broader aspect of identity on LinkedIn and why we encourage members to fill out their profile in its entirety.”

But this was still not the complete solution to the problem of effectively surfacing content to users. “The major disconnect historically was that the content team worked separately from LinkedIn’s flagship team who was distributing content. This also created challenges for publishing partners,” she said.

The teams took the feedback that there was a huge disconnect between content acquisition and content distribution and made strategic changes. In December, LinkedIn completely relaunched their flagship mobile product which used to be a ‘hodgepodge’ feed of information. This was not a great experience for members or partners and so the content team worked with the relevance algorithm team to optimize the feed.

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* Boost! Collective was the US-based organizer for the 2016 Digital Innovators’ West Coast tour for FIPP and VDZ.

Fostering Innovation at RocketSpace

By Janinne Brunyee

There is a growing trend in San Francisco/Silicon Valley where corporations are considering startups to be outsourced innovation labs – a kind of ‘try before you buy environment’. This means that corporations work with organisations like RocketSpace, a technology campus for entrepreneurs, startups and corporate innovation professionals, to identify startups working in areas of interest – and then acquire them so that they can take their products and services to scale. RocketSpace was the first company participants on the *2016 Digital Innovator’s Tour visited on day one.

RocketSpace, which has been home to startup up ‘unicorns’ (companies now worth US$1bn) including Uber and Spotify is increasingly developing services to bridge the gap between the startup world and the corporate world.

RocketSpace’s SVP of sales, Boris Pluskowski says, the company teaches corporates:

  • Which startups they should be looking at – corporate clients identify an area of interest and RocketSpace finds the set of startups operating in this space and makes the introductions
  • How to work with startups – RocketSpace guides corporate clients on the realities of collaborating with startups
  • How to work like startups – corporate clients learn how to innovate at scale and pace

RocketspaceAn increasing number of corporates are setting up innovation labs at RocketSpace and international startups from countries including Australia and Brazil looking to expand their presence in the US are using the firm as a local launch pad. RocketSpace then introduces these foreign startups to critical Silicon Valley resources.

On the flipside, RocketSpace is seeing their startups looking to be acquired by a corporation as their key strategy. Fewer and fewer are expecting to become unicorns, Ron Yerkes, RocketSpace’s director of corporate innovation services said.

At the same time RocketSpace is seeing a growing trend where founders are realising that they have to be part of an ecosystem to succeed. “It’s very rare that two guys can create a successful venture in a garage these days,” said Pluskowski. Instead founders understand that ‘it takes a village” to succeed.

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*Boost! Collective was the US organizer of the 2016 Digital Innovators’ Tour for FIPP and VDZ

Live video is a category to watch

By Steven Wise

 

We’re about to witness a renaissance in live internet video thanks to a convergence of factors, both technological and social. Although live video streaming has been possible for almost 20 years, early live content was largely limited to broadcasting sporting events, where much of the fun is seeing the action as it unfolds.

For most other content, on-demand was a more suitable model, and viewing recorded programming was a familiar consumption model based on the precedent of TV content (other than news and sports). The latency imposed by bandwidth and processor limitations and the tethered nature of internet access, tended to steer content providers towards on-demand.

So what’s changed? In 2016 where mobile internet devices abound, most of us have a camera with us at all times (in our phones), and 4G networks are able to deliver real time video that’s good enough for people to want to watch. Beyond the technical evolution, the way we communicate has fundamentally changed. User generated content and social media have led to new attitudes about the role of real time information and experiences.

Who’s who in live streaming video apps

The release of the Meerkat live streaming video app in early 2015 drew a lot of tech media attention to the live streaming category. The app made it simple to broadcast live video from your smartphone to your Twitter followers. AdWeek credited Meerkat with making ‘the biggest splash in years’ at South by Southwest. Yet, its day in the sun was short-lived. Weeks after Meerkat’s launch, Twitter hobbled the upstart app by severing access to Twitter’s social graph (i.e., Meerkat uses couldn’t automatically connect to people they already followed on Twitter). Almost simultaneously, Twitter finalised the acquisition of Meerkat competitor Periscope.

periscope

Periscope, like Meerkat, is a social media app that makes it easy to broadcast your life to your Twitter followers. However, it adds the useful option of saving streams to replay them later. Periscope has been integrated so deeply with Twitter that you don’t have to open or even have the app to view Periscope videos from within a Twitter feed. Viewers with the app can tap their screen to ‘like’ the content, which places heart icons along the edge of the video stream.

 

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