Why We Like Too Much and Love Too Little on Social Media

Ulrike LangerGuest Boost! Blogger Ulrike Langer on social media and SXSW.

Ulrike is a media innovation journalist who just returned from the SXSW Interactive conference and sent us this report.

The “Marshmallow Experiment” is a famous psychological test from the 60’s where young children are left alone in a room with a marshmallow on a plate. The children are told they will receive two marshmallows as a reward if they can resist eating the first one for a few minutes. Not surprisingly, the research found most four or five-year olds will eat the single marshmallow. Some children, however, are able to overcome their desire for instant gratification. According to a long-term study, those self-disciplined children tend to cope better in adult life.

 

The daily marshmallow challenge

social mediaToday, it is not only the youngest among us who face this challenge; we all do, every day, all day long. The marshmallow on the plate is the smartphone in your pocket. And even though we’re adults, we often don’t think about how much time we spend updating our Facebook status or checking to see if we got another 20 likes for a cool photo we posted yesterday. We tend not to think about the inherent tradeoff between social media activities and more taxing, less fun pursuits that will yield greater benefit in the long-run.

At the South by Southwest Interactive conference in Austin last week, the phenomenon was addressed in a panel titled “Tech My Mind: The Age of Instant Gratification.”

 

The enemy within

According the panelists, if we resist ‘the marshmallow’ by remaining logged out of Facebook or leaving our phone in our pocket when it is ringing, vibrating or pinging, we have to fight against powerful chemical opponents. The neurotransmitters dopamine, endorphin, oxytocin and serotonin—which all are otherwise known as ‘temptation’—flood our brain with short-term rewards.

Andrew Yee, the Online Program Administrator at Biola University in California, knows something about outwitting these opponents. He is responsible for ensuring educational software at Biola offers rewarding experiences. When potentially boring learning materials are instead designed like video games with levels, points and challenges to make them more fun, this is called gamification.

Yee knows that immediate rewards and constant self-affirmation can be quite addictive. That’s why we feel the need to check that our standing in social networks hasn’t decreased in terms of how many likes, comments, favs and retweets we are getting. If our tally gets too low, we need to refuel by adding new funny pictures and witty tweets.

 

Birds of a feather feel good together

Erika Gronek, Director of the New Media program at Arizona State University says this is why we tend to digitally befriend the people who confirm our world view. This, however, is not an entirely new phenomenon. We have always tended to be selective in choosing our friends, whether we know them from school, from work or from the Internet. We’ve always preferred to be surrounded by people we share interests and values with. But now, in the social media era, this old phenomenon is called “filter bubble” and regarded as a new trend.

Of course, we should all try not to constrain our horizons but socializing with naysayers or people who challenge our beliefs can be exhausting. A bigger problem, to my mind, was raised by Yee and life coach Julie Barrios. Barrios helps stressed-out coders and tech entrepreneurs in Silicon Valley look beyond short-term goals (more clicks! more hype! more sales!) and not lose sight of their long-term purpose in life.

 

A return to love

News sites, Barrios said, tend to promote superficial distraction rather than help their users focus on a story. We all know these kind of sites. They are full of “Click here” banners, “Like us on Facebook” buttons, and “This could be interesting too” lists. All to ensure that we click and like and fav and feed our hunger for short-term rewards in the form of dopamine. And by falling into this trap, we don’t even notice how much more satisfying it is to be totally immersed in a topic, to focus on a good story to the last sentence and to really love it instead of just liking it on Facebook.

During the panel at SXSW, I couldn’t help but think about a beautifully written essay by Robin Sloan. It is called “Fish” and is available as a free app. I have read it at least 10 times since it was published. Sit back, take 15 minutes, and read it to the very end. I am sure that some of you will love “Fish”, not only like it.

 

 

 

 

 

 

 

Meet the Boost! Team: Janinne Brunyee

Janinne Brunyee

We sat down with Janinne recently on our blog to peel back the onion, get her take on marketing strategy and messaging, and find out what makes her tick. Here’s what we learned.

Elizabeth:  So, since our readers can’t hear your accent, do you mind telling them where you’re from?

Janinne:  Actually, yes, I do have an accent. That’s because I am originally from South Africa. Although, I’ve been in the US since late 1996 and am now lucky enough to be an American citizen. But, I do still have the accent.

Elizabeth:  What brought you to the States?

Janinne:  Well, I had just finished an MBA at the University of Cape Town Graduate School of Business and had the opportunity to participate in an exchange program at the Snider Center for Entrepreneurial Management at Wharton/University of Pennsylvania. I jumped at the chance to work as a consultant at the Small Business Development Center (SBDC) along with Wharton MBA students.

Elizabeth:  Can you tell us about the clients you worked with?

Janinne:  With an undergraduate degree in Journalism and psychology, the MBA was a fantastic learning opportunity for me around marketing strategy, among other things. What was really exciting at Wharton was the chance to see the theoretical concepts I had learned come to life. One of my favorite projects was working with a client who manufactured and sold life-sized artificial palm trees for hotels and motels along the Jersey shore. It was fun, it was funny, and it was a great lesson in production costs. Once we analyzed all of his costs, we realized that he was losing $60 on each tree he sold. Clearly, the implications for his business were dramatic. Our task was to help him streamline his manufacturing process and market the business to drive more revenue.

Elizabeth:  Where did you go after your time at Wharton?

Janinne:  I got a job as a product manager at a Philadelphia software company that specialized in sales force automation. This was a real baptism by fire as I had no technology experience. I was responsible for inbound product management and outbound product marketing. And that was the beginning of my career in technology marketing and marketing strategy in general. After that, I moved to Seattle and worked for Concur Technologies and RealNetworks before venturing into the start-up and consulting worlds.

Elizabeth:  And what’s one of the biggest marketing challenges you’ve faced so far?

Janinne: That’s an easy one. I landed at RealNetworks as an Industry Marketing Manager for the enterprise and education segments. My job was to market RealServer (later Helix Universal Server), RealProducer and the enterprise version of RealPlayer. The challenge was that Microsoft had recently included the Windows Media technology into Windows Server and it was essentially free with purchase. It became critical to the job to understand what customers really valued about our products that was not available with the free alternative, and then be extremely disciplined about the messaging across every channel. Unfortunately, there was no silver bullet but we worked diligently to uncover every opportunity and turn that into a sale.

Elizabeth:  Why did you decide to start Boost! Collective?

Janinne:  I’d been working as a lone ranger for a long time – doing marketing consulting on my own and realized it would be much more interesting to bring together people with diverse but complementary skills to offer customers a much broader yet integrated set of services. My expertise, for example, is traditional marketing strategy, product positioning and messaging, content creation, product launches etc. But it becomes much more interesting for customers when we add you into the mix and include digital marketing and social media. Allison and Steven bring analytical rigor with their data-driven approach. Jill and Gretchen make sure that all the trains leave the station when they are supposed to and Jacqueline brings the magic of storytelling and a broad set of experiences gained in the nonprofit world. Together, I think we have something special to offer.

Elizabeth:  I’ve heard you talk about the work you do with the CASA organization. What’s that about?

Janinne:  I’ve been a Court Appointed Special Advocate (CASA) for about 6 years. This is an incredible program that takes volunteers, trains them and then has the Juvenile Court appoint them to be advocates for children who are in the process of becoming or already are dependents of the State. The role of the CASA is to form an independent opinion of what’s in the best interests of the child and to report back to the court. The court is particularly interested in getting input into what the permanent plan for the child should be – returning home to their biological parents or becoming legally free to be adopted. This has been rewarding and, at times, heartbreaking work.

Elizabeth:  Finally, we must talk about Mollie, your labradoodle and muse.

 s11Janinne: (smiling) Mollie is so much more than a pet. She’s our companion and she makes every day more fun. Whether we’re hiking or camping or kayaking (she has her own life preserver), Mollie comes along and brings her good nature, curiosity and sense of adventure. I highly recommend that anyone considering adding someone furry to their family considers a labradoodle. They’re  the best.

 

And now, it’s time for a cup of tea.

Come and Meet the Boost! Collective Team at New Tech Seattle on Tuesday night

new tech

The Boost! team is coming out in full force at New Tech Seattle tomorrow night (Tuesday, March 10) and we would love to meet you and see how we can help. That’s because Boost! Collective is your go-to resource for marketing and communication services.

Meet the team

You’ll meet Elizabeth Myhr, our resident social media specialist who will be more than happy to help you understand the ins and outs of Twitter, LinkedIn, Facebook and more.

Janinne Brunyee will also be there. Look out for her if you need help building your marketing strategy or kick-starting your messaging and content development.

If you’re after a data—driven approach, find Allison May who combines quantitative skills with sound business experience to drive business modeling, market analysis and ROI analysis.

Look no further than our www.boostcollective.com website to see what Jill Hamada brings to the table. In addition to building your website, Jill is also an experienced project manager and can make sure your product launch goes off without a hitch.

And, finally, if you are looking for some sanity in the middle of chaos, look no further than Gretchen McLaurin. Gretchen’s super power is her ability to ask the hard questions and find the best way to execute your plans operationally.

Our team is your team

Collectively our team brings you a full portfolio of services to support you across the business cycle – plan, launch, sustain and optimize. We’d love to be part of taking your company to the next level. Let’s lift off together.

News: High-Level Marketing Professionals Team Up to Launch Boost! Collective

Service Portfolio Built on Breadth and Depth of Expertise Offers Clients Tailored Options

SEATTLE — March 5, 24, 2015 — A group of top-tier Seattle-based marketing professionals have joined forces to launch Boost! Collective, a go-to resource for a full portfolio of traditional and digital marketing services. Working with clients from the corporate, public and nonprofit sectors, Boost! services include market research and marketing strategy, launch and project management, content development, digital marketing, social media and analytics.

“The team at Boost! offers expertise across the marketing and business development spectrum,” said Janinne Brunyee, principal of Boost! Collective. “We invest in our clients’ success, whether they are just getting into the game or want to pick up the pace.”

Boost! Collective specializes in navigating the shifting dynamics and accelerating demands of today’s marketing environment. Clients can select from a full portfolio of services across the business cycle—plan, launch, sustain and optimize—for projects large and small.

A team of accomplished marketing practitioners, Boost! advisors connect clients to the “sweet spot,” through a successful, sustained plan to expand reach and impact. In step with and inspired by emerging trends, Boost! is an ally for companies seeking bold, unexpected and innovative solutions.

“At Boost! our strength is our diversity of expertise,” said Gretchen McLaurin, principal. “It allows clients to focus on the big picture, which is essential to their long-term success.”

Boost! Collective is founded on a breadth and depth of experience. Team members have brought together skills working with national and internationally recognized brands –Microsoft, Starbucks, AT&T Interactive, American Express, MSN, Concur Techologies and RealNetworks—as well as nonprofits, such as American Red Cross, Global Health Workforce Alliance and Fred Hutchinson Cancer Research Center.

“Boost! brings together a potent mix of highly strategic, creative and effective management skills with an emphasis on tailored solutions and a “get ‘er done” approach,” said Allison May, principal.

Boost! Collective is a small and growing team of marketing professionals:

Janinne Brunyee

Translating client concept to market juggernaut; developing high-impact marketing strategies and content; and working across technologies and verticals.

Elizabeth Myhr

Online marketing specialist; expertise in growing revenue and branding exposure; and custom lead intake funnel development.

Jill Hamada

Strategic project planning and implementation; risk analysis; and balancing product, branding and marketing ideas with operations, IT and finance.

Allison May

Business modeling and market analysis; program, project and operations specialist; and experienced ROI performance analytics

Jacqueline Koch

Content development, storytelling and messaging across platforms; multimedia production; and international media relations.

Gretchen McLaurin

Operational implementation of strategies and tactical plans;  policy and process development; and internal and external compliance.

Steven Wise

Building online businesses; front-line marketing, research, actionable strategies and Web metrics; and analyst relations.

About Boost! Collective

Boost! Collective is a go-to resource for high-impact marketing and communication services. Our experts have experience across industries, technologies and sectors. We invest in our clients’ success and scale to support projects large and small. For corporations, small businesses and nonprofits, we tackle broad assignments, provide capacity building and offer bold, fresh and unexpected solutions to marketing challenges.
Find us on:
Facebook — https://www.facebook.com/pages/Boost-Collective/705175292931288
Twitter— https://twitter.com/boostcollective.
For more information about Boost! Collective contact Jacqueline Koch jacqueline@boostcollective.com